Who will help me decide how to choose my treatments?
One of our wellness concierges will help you plan the perfect spa experience, including the best sequence for your treatments.
What if I have special health conditions?
Please notify a spa professional before scheduling your appointments. If necessary you can request a mini check-up with the doctor.
May I request a male or female therapist?
Yes, of course, although we cannot guarantee the availability of a particular therapist or gender. All of our therapists are trained to drape towels discreetly to respect and protect your privacy at all times.
What do I wear during my treatment?
If you have an Agua Viva session, do not forget to bring your bathing suit. For facials, wear what is comfortable for you. Our staff provides you with undergarments for body treatments.
What if I'm late for my appointment?
Arriving late may limit the time for your treatment. Depending on the length of your service, a late arrival may be classified as a ‘no-show’.
How early do I need to check in for my scheduled appointment?
Early is always better. At the Beauty Parlor, we recommend check-in five minutes prior to your service. For spa treatments, you need to check in ten minutes before, at the reception area. This will allow you enough time to check in, get your locker assignment, change comfortably into your robe, and relax for five minutes before your spa treatment begins. Arrive 60 minutes prior to your first treatment if you want to enjoy our hydrotherapy facilities with whirlpools, cold plunge, sauna, steam room, foot whirlpools, and more.
What precautions do I need to know?
We recommend eating and drinking in moderation and avoiding alcoholic beverages prior to your spa service, exercise classes, whirlpools, and heat treatments. Do not shave your legs prior to a body scrub treatment. Severe sunburns may prevent you from enjoying a spa treatment. Be conscious and use good sun protection.
What about gratuities?
Gratuities are not included with spa treatments; they can be charged to the room or paid in cash.