What amenities are included in every suite?

Every suite at Beloved Playa Mujeres includes these standard amenities:

- Air conditioning with in-suite climate control
- Premium bedding with a pillow menu
- Private balcony or terrace
- Flat-screen TV with cable service
- Minibar, restocked daily
- Electronic in-room safe (laptop size)
- Coffee/tea maker
- Hair dryer and complimentary L'Occitane toiletries
- Two telephones with voicemail and free calls to the USA and Canada
- Garment steamer
- Writing desk and chair

Does Beloved Playa Mujeres have swim-up suites or private pools?

Yes, Beloved Playa Mujeres offers both swim-up suites and private pool options. Couples can choose a Swim-Up Suite with direct access to one of the resort’s serene pools, or elevate their stay with casita-style suites that feature private outdoor pools or rooftop plunge pools. There are also premium options like the penthouse-style suites with their own plunge pools, adding an extra touch of privacy and romance to a stay at this adults-only resort in Cancun.

Can I book a guaranteed ocean view suite?

Yes, you can book suites at Beloved Playa Mujeres that feature ocean views, such as the Ocean View Terrace Suite with Plunge Pool, and Penthouse Ocean View Suite. While these categories are designed to face the Caribbean, we cannot guarantee a specific ocean view for every room, as assignments depend on availability. We also offer our “Choose Your Room” option. With a direct suite-only booking with a minimum stay of 3 nights, you can choose the ideal room number within your reserved suite category, subject to availability. 

Are there accessible rooms for guests with disabilities?

Yes, Beloved Playa Mujeres offers accessible rooms and facilities for guests with disabilities, including wheelchair-accessible paths and accommodations. The resort staff is helpful and attentive to mobility needs, making it easier for guests to enjoy a comfortable stay. Guests with specific requirements, such as roll-in showers or grab bars, should contact the resort directly in advance to ensure the accessible room meets their needs. For more information, you can contact our Concierge team at: reception@belovedhotels.com

What does the All-Inclusive plan include at Beloved Playa Mujeres?

Beloved Playa Mujeres offers a true All-Inclusive luxury experience under its 'Infinite Excellence' plan. Guests enjoy:

- Unlimited à la carte dining at five restaurants (French cuisine, steakhouse, beachfront seafood, trattoria, sushi & ceviche bar)
- Six bars with premium international liquor, cocktails, and specialty coffee
- 24-hour room service and pool/beach waiter service
- Live music and daily activities
- Non-motorized water sports such as kayaking, paddleboarding, and snorkeling gear
- One complimentary Agua Viva hydrotherapy circuit per guest, per stay at The Beloved Spa

This plan covers a curated selection of activities and premium experiences, so you can simply unwind without hidden fees.

How many restaurants and bars are on property?

Beloved Playa Mujeres features a total of five restaurants and six bars and lounges on property, offering a variety of dining and drinking experiences. Guests can enjoy everything from gourmet international cuisine and romantic a la carte dinners to casual bites and signature cocktails, all within the serene setting of this adults-only resort in Cancun. Whether you’re planning a romantic getaway in Playa Mujeres or a stay at a honeymoon resort in Mexico, the resort’s dining options provide both convenience and elevated experiences without leaving the property.

Are vegetarian, vegan, or gluten-free options available?

Yes, Beloved Playa Mujeres offers a variety of options for guests with special dietary needs, including vegetarian, vegan, and gluten-free choices. Guests can enjoy fresh salads, plant-based entrées, lighter preparations, and customizable meals, making it easy to maintain diet-friendly routines while on vacation. We invite you to download The Excellence Collection app, where you can explore our menus in more detail.

Do I need reservations for the restaurants?

No, you don’t need to make dining reservations at Beloved Playa Mujeres. Meals at the restaurants are first‑come, first‑served.

Are premium drinks and 24-hour room service included?

Yes, Beloved Playa Mujeres includes both premium drinks and 24-hour room service for all guests. The resort offers a wide selection of top-shelf spirits and signature cocktails at its bars, ensuring a luxurious experience throughout your stay. Additionally, 24-hour room service allows couples to enjoy meals, snacks, or beverages in the privacy of their suite at any time.

Are there menu options for guests with specific food allergies?

Yes, Beloved Playa Mujeres accommodates guests with specific food allergies. Our chefs are trained to prepare meals that meet individual dietary restrictions, including nut, dairy, shellfish, and other common allergens. Guests are encouraged to inform the resort in advance of any allergies so the kitchen can tailor dishes safely, ensuring worry-free dining. For more information, you can contact our Concierge team at: reception@belovedhotels.com

What activities are included at Beloved Playa Mujeres?

Beloved Playa Mujeres offers a wide range of included activities designed for relaxation, wellness, and fun. Guests can enjoy non-motorized water sports like kayaking, paddleboarding, sailing, and snorkeling, as well as fitness classes such as yoga, Pilates, and beach bootcamps. The resort also features cooking classes, tequila tastings, and dance lessons, along with evening entertainment and themed events. These inclusive activities make it easy to stay active and try new experiences.

What water sports are available?

Beloved Playa Mujeres offers a well-rounded selection of water sports to enhance your stay at this romantic getaway Playa Mujeres hotel. Guests can enjoy non-motorized activities like kayaking, paddleboarding, and snorkeling, all included as part of the resort’s Infinite Excellence program.

Does the resort offer honeymoon or anniversary packages?

Yes, Beloved Playa Mujeres offers dedicated honeymoon and anniversary packages designed to elevate romantic stays with special amenities. Depending on the package, couples may enjoy perks like chilled sparkling wine, romantic turndown service, breakfast in bed, beachfront dinners, spa discounts, or complimentary experiences. Some packages are complimentary with a qualifying stay, while others can be added for an extra fee. It's recommended to request your celebration package when booking so the resort can prepare everything in advance.

Is there a golf course near Beloved Playa Mujeres?

Yes, Beloved Playa Mujeres is located right next to the Playa Mujeres Golf Club, an 18-hole Greg Norman–designed course known for its lush scenery and challenging layout. Guests can easily reach it within a few minutes by a quick drive. While golf isn’t included in the resort’s All-Inclusive program, players can book tee times directly with the course and arrange equipment rentals if needed.

Are private excursions or yacht charters available?

Yes, guests at Beloved Playa Mujeres can arrange private excursions and yacht charters through the resort’s concierge or their preferred tour partners. Options typically include half-day or full-day yacht trips, visits to Isla Mujeres, snorkeling tours, sunset cruises, or customized experiences based on your interests. These services are not included in the All-Inclusive program and come with an additional cost, but they can be tailored to create a more personalized and romantic outing. It’s recommended to reserve in advance, especially during peak travel seasons.

What treatments and services does the spa offer?

At Beloved Playa Mujeres, the spa provides a comprehensive suite of luxurious wellness options. You’ll find couples' rituals like Love Celebration, Therapeutic De-Stress, and Paradise of Love, massages including Swedish, deep tissue, hot stone, signature, and maternal bliss, and facial treatments tailored to various skin needs, such as cryo‑plumping, vitamin C radiance, and bio-filler facials.

In addition, there are beauty salon services like manicures, pedicures, hair rituals, and grooming for him, plus enhancements like hot stones, collagen eye pads, and CBD body oil to upgrade your treatments. The spa also offers access to its hydrotherapy circuit, including steam baths, saunas, plunge pools, massage jets, and more, guided by a thermal valet. For a higher-end experience, Beloved Playa Mujeres offers luxury spa suites with their own private steam baths, mud baths, or therapeutic baths. 

Do I need to book spa experiences in advance?

Yes, it is recommended to book spa experiences at Beloved Playa Mujeres in advance. The resort’s wellness concierge can help schedule treatments and hydrotherapy sessions to ensure you get your preferred time. Guests are asked to check in at least 10 minutes before their appointment to settle in, change, and fully relax before the session begins, making it a seamless and rejuvenating experience.

What is the Agua Viva hydrotherapy circuit?

The Agua Viva hydrotherapy circuit at Beloved Playa Mujeres is a luxurious spa experience designed to relax and rejuvenate the body using a variety of water-based and thermal therapies. Guests move through features like a crystal steam hammam, Roman-style caldarium, Swedish sauna, ice glacier room, and five-sensation showers, complemented by heated lounge beds, contrast walk pools, Kneipp plunge basins, and massage jets.

Is hydrotherapy included with my stay?

Yes, at Beloved Playa Mujeres, each guest receives one complimentary Agua Viva hydrotherapy circuit per stay, which is part of the Infinite Excellence inclusions.

Are yoga, pilates, or fitness classes available at the resort?

Yes, Beloved Playa Mujeres offers a variety of fitness options for guests, including a fully equipped gym as well as group classes such as yoga and Pilates. The resort also provides additional activities like beach bootcamps, boxing workouts, and guided biking tours, allowing couples to stay active and energized during their romantic getaway in Playa Mujeres.

Is airport transportation included with my booking?

Every new suite-only reservation of a minimum of 3 nights, made directly with us, will receive free round-trip ground transportation to and from Cancun International Airport. If your reservation is made through a third party or as a package with flights, transfers are not included but can be arranged at an additional cost through our official transportation partner, Seasons Transfers. 

How far is Beloved Playa Mujeres from Cancun International Airport?

Beloved Playa Mujeres is located approximately 30 kilometers (about 18–19 miles) from Cancun International Airport. The drive typically takes around 35 to 45 minutes, depending on traffic and road conditions. 

Is Wi-Fi free throughout the resort?

Yes, at Beloved Playa Mujeres, complimentary Wi-Fi is available in all guest rooms and the resort’s public areas.

Are tips and taxes included in the All-Inclusive package?

Yes, at Beloved Playa Mujeres, the All-Inclusive package includes taxes and gratuities as part of the base rate. That being said, additional tipping beyond what’s included is permitted and appreciated, especially if you receive excellent service.

What is the dress code for restaurants?

Beloved Playa Mujeres maintains a relaxed yet elegant dress code that varies slightly by venue. Most restaurants follow a resort-casual standard, which typically means sundresses, skirts, nice shorts, polos, or casual shirts for dinner, while swimwear and beach cover-ups are not permitted. A few of the more upscale dining options may require resort-elegant attire in the evening, such as long pants and closed-toe shoes for men and dressier outfits for women. For more detailed information, we invite you to download The Excellence Collection app.

What is the minimum age to stay at Beloved Playa Mujeres?

Beloved Playa Mujeres is an adults-only, couples-only resort, and all guests must be at least 18 years old to stay. The resort experience is designed exclusively for romantic getaways, honeymoons, and celebrations, so children and guests under 18 are not permitted.